AQ 12.1 Setup
Having trouble with your setup? Most setup issues are easily resolved once you
know what to do. Check below for answers to the most common issues we've seen.
Setup Will Not Start, Is Corrupt, Incomplete, or Damaged
Unpacking errors or incomplete, corrupt, or damaged files are usually caused by glitches
in your Internet connection. To avoid these problems, try using a download manager.
Netscape 7 users can use its built-in download manager.
Users of other browsers can use GetRight or Lightning
Download. Once you have installed your download manager, click the links above to restart your download.
MSIEXEC.EXE Linked to Missing Export
If you see this error during installation, Windows Installer may need to be
reinstalled manually. (Windows Installer is part of your Windows operating system.)
Try running the appropriate setup below to update MSIEXEC,
then re-run the AQ 2002 setup program.
What Is MDAC? (Collaboration Only)
Collaboration depends on Microsoft Data Access Components
(MDAC) that are an important part of your Windows operating system. The
Collaboration Setup will install the MDAC components if they are
not present, then configure them properly for collaboration.
"MDAC Cannot Be Installed" Error (Collaboration Only)
On some Windows 95/98 systems, you
may see "MDAC cannot be installed on this system" if
your copy of Windows 95/98 does not have all the latest updates.
To resolve this, update your copy of Windows using Windows
Update, which is available from the Start button on the
taskbar. If this does not resolve the issue, download and
install the applicable Year 2000 Updates below, then re-run the
Collaboration Setup. If these updates do not resolve the
error, download the latest Collaboration Setup for Windows 95 and
98 First Edition and try installing that instead.
MDAC Errors (Collaboration Only)
If you see an "Error 1918" message,
then your current MDAC components are probably mismatched. If
this happens during setup, keep clicking "Ignore" to continue with the setup.
When it finishes,
go to the Windows Start button, Control Panel, Add/Remove Programs. Click on
Ancestral Quest 2002 Collaboration Support, then click the Change/Remove button.
When this runs, you will be asked if you want to Modify, Repair, or Remove.
Choose the Repair option. After the repair is complete, Collaboration should work normally.
If this doesn't resolve the issue, just click the Microsoft Data Access Components
link below to download and install the latest components
directly from Microsoft. Then re-run the latest
Ancestral Quest setup.
AQ Does Not Run (After Installation)
If setup runs successfully, but
you see an error like "A required .DLL file (LTKRN10N.DLL)
could not be found" when you run AQ,
simply re-run the latest setup and select the "Repair"
option when it appears. You can also repair the installation
by clicking the Start button, selecting Settings, Add/Remove
Programs, and clicking the Change/Remove button for Ancestral Quest 12.1.
Other Collaboration Errors (After Installation)
If your setup runs successfully but collaboration does not work, re-run the separate
Collaboration Setup and see if that resolves the issue.
If collaboration still does not work, click here to check the status of the collaboration server and to view additional troubleshooting